System Support

Summary & Overview:

The candidate is an adaptable IT professional with several years of experience in system support, digital optimisation, and technical assistance across education, government, and commercial sectors. They have worked in roles spanning student systems support, CMS management, endpoint deployment, content optimisation, and data analytics. Key projects include:

• Managing large-scale system migrations and integrations (Active Directory, Intune, EduPoint, SharePoint, WordPress).

• Optimising enterprise CMS platforms (Squiz, SiteImprove) to improve accessibility and system performance.

• Deploying over 100 Windows endpoints in a weekend rollout, including configuration and SOE management.

• Developing dashboards and analytics in Power BI and Looker Studio for informed decision-making.

They bring strong vendor engagement, stakeholder management, and user training skills, and have worked across multiple tools such as Office 365, Azure AD, Intune, Power Automate, SQL, VMware, ServiceNow, Jira, Tableau, and Google Analytics.

Why hire:

• Proven track record delivering high-quality system support, troubleshooting, and optimisation in complex multi-site environments.

• Recognised for problem-solving under pressure (e.g., resolving critical IP phone outage affecting 100+ devices).

• Experience working with both technical and non-technical stakeholders to deliver smooth system rollouts and integrations.

• Demonstrated ability to rapidly learn new systems and apply knowledge to improve workflows and system reliability.

• Strong background in both operational IT support and project-oriented system enhancements.

Areas for development/review:

• While highly capable in support, they are looking for more specialised system analyst roles and could benefit from deepening skills in that direction.

• Limited recent exposure to highly specialised enterprise SaaS environments; further experience here would broaden opportunities.

• Would benefit from additional local WA-based experience to complement prior Tasmanian roles and contracting work.

Education and Certifications:

• Master of Information Technology and Systems 

• Bachelor of Arts (Mass Communication)

• ACS Certified Technologist; ICT Business Analyst skills assessment (ACS)

• Diversity Leadership Program

• Languages: English (competent), Mandarin (native), Taiwanese (native)

Availability and remuneration expectations:

• Available immediately

• Ideally seeking permanent roles but open to contract with potential for permanency

• Salary: Seeking $95k + super but flexible depending on role

• Citizen and is based SOR (open to travel within metro area)