ERP Support Consultant

• Use your customer support experience to support business-critical systems
• Support customers to troubleshoot and resolve ERP system issues
• Join a collaborative team with supportive leadership and culture

Location: West Leederville, Perth, WA

Engagement: Permanent, full-time

About the Role:
As part of the Customer Service team, you’ll provide phone and email support to customers; assisting with issue resolution, troubleshooting, escalation management and ongoing system support. You’ll work closely with internal teams and external stakeholders to ensure timely and effective outcomes aligned to SLA expectations.

Responsibilities of the role include -

• Providing first-level customer support via phone and email
• Logging, managing and resolving support tickets within SLA timeframes
• Troubleshooting ERP and system-related issues remotely
• Assisting customers with user setup, password resets, printer setup and access changes
• Investigating system bugs and integrity issues
• Escalating and coordinating issues internally and with third-party vendors where required
• Ensuring timely and clear communication of progress updates and resolutions to customers
• Delivering a high standard of customer service and support experience

About You:
You will bring strong ERP support capability combined with excellent communication and problem-solving skills.

You are a strong communicator with excellent analytical and problem-solving skills, taking a logical and methodical approach to troubleshooting. You’re patient and customer-focused, able to support users through complex or challenging issues. You stay calm under pressure, manage competing priorities effectively and think a few steps ahead when diagnosing problems.

Must-Have Skills & Experience:

• Experience with Pronto Xi or similar ERP systems, particularly in Financial modules (GL, AP, AR) and/ or HR/ Payroll modules
• Knowledge of ITIL principles and service management tools
• Experience using Microsoft Office Suite
• Exposure to Linux environments and PeopleTray will be highly regarded

Why Join?

• Our client is well-known in Australia and globally; synonymous with having a best-of-breed ERP technology solution for small to mid-sized mining, oil & gas and related sectors.
• Hybrid working model, including WFH on Tuesdays.
• Comprehensive professional development and payment of professional memberships.
• Wellness program featuring education sessions, flu shots, and ergonomic assessments.
• Monthly celebrations like Birthday Morning Tea, BBQs and Themed Lunches.
• Onsite parking or full public transport reimbursement, with access to company vehicles.
• End of Trip Facilities for convenience.

Want to know more?
The Talent Advisory team at Beacham Group Perth welcome your telephone enquiry. For more detailed information about this specific career opportunity, or if you would like to discuss your future career plans with an experienced industry specialist, please contact Rianna Pindoria (+61 455 748 758) in our Perth office for a strictly confidential discussion. We look forward to viewing your application letter, resume, and any other relevant supporting information.

Please note: This role is based in Perth, Western Australia (remote work is not available). You must have a valid Visa and work rights to be employed in Australia.