Professional Services General Manager – Technology

• Lead consultancy operations, ensuring delivery excellence and resourcing.
• Develop manage recruitment and build a high-performing team.
• Drive strategy, financial performance and scalable business systems.

Location: Perth CBD

Engagement: Permanent

About the Role:
Our client is seeking an experienced Professional Services General Manager to lead operational excellence and organisational capability as they scale a small team over the next few years. Working as part of the senior leadership team, you’ll own day-to-day operations, people and capability, client delivery success and the systems that underpin their reputation for technical excellence and client satisfaction.

What You’ll Be Doing:

Operational Leadership

• Lead day-to-day operations across consulting practices, delivering projects in the Microsoft and Atlassian ecosystems, and advisory engagements
• Oversee resource allocation and utilisation across a team of consultants and delivery leads
• Manage operational budgets, KPIs, quality standards, governance and risk frameworks
• Ensure consistent delivery excellence across all client projects and partnerships

People & Organisational Development

• Foster a high-performance, collaborative culture
• Own the full employee lifecycle: workforce planning, recruitment, onboarding, development, succession and performance
• Partner with senior leadership on growth hiring and maintaining a warm bench of talent

Strategic & Commercial Operations

• Contribute to annual planning and execute strategic initiatives
• Drive operational improvements to support margin optimisation and scalable growth
• Implement pragmatic systems, tools and processes to enable data-driven decision making
• Support business development through operational readiness and delivery confidence

Business Development & Market Presence

• Represent the client in the Perth technology community and professional networks
• Build senior relationships with clients, partners and suppliers
• Own end-to-end tender responses and contribute to proposal review and approval
• Support early client engagements and identify opportunities for follow-on work

Key Outcomes & Measures:

• Scalable operations supporting growth
• Strong utilisation, margin performance and delivery KPIs
• High employee engagement, retention and leadership capability across practices
• Consistent, high-quality client delivery and satisfaction
• Effective execution of strategic initiatives and operational improvement

About You:
You’re a delivery-focused, hands-on leader who thrives in a growing professional services environment. You balance strategic thinking with operational detail, bring people with you through change and are comfortable spanning delivery, leadership and business development.

Must-Have Skills & Experience:

• 7-11+ years’ progressive operational management experience, including 3-7+ years in senior leadership
• Proven success leading operations in a technology consultancy or professional services firm
• Strong commercial acumen (P&L, margins, utilisation, financial controls)
• Deep understanding of IT consulting delivery models and the Microsoft ecosystem
• Exceptional people leadership, coaching and stakeholder management skills

Bonus Points For:

• Background in data, development or architecture with digital transformation delivery
• Experience reviewing tenders and leading high-level client technology discussions
• Change leadership across organisational design, process improvement and culture

Why Join?

• Competitive remuneration package
• Employee ownership model with opportunity to participate in company equity
• High-trust, collaborative culture with experienced technical leadership
• Opportunity to shape the operational foundation of a growing consultancy
• Perth CBD location with flexible working arrangements

Want to know more?
The Talent Advisory team at Beacham Group Perth welcome your telephone enquiry. For more detailed information about this specific career opportunity, or if you would like to discuss your future career plans with an experienced industry specialist, please contact Rianna Pindoria (+61 455 748 758) in our Perth office for a strictly confidential discussion. We look forward to viewing your application letter, resume, and any other relevant supporting information.

Please note: This role is based in Perth, Western Australia (remote work is not available). You must have a valid Visa and work rights to be employed in Australia.